BEFORE ORDERING

CUSTOMER SUBMITTED ARTWORK

All artworks or designs and images must be provided in CMYK format and with a minimum resolution of 300 dpi. We do not responsible for any color changes that occur in conversions from RGB to CMYK color modes. We are also not responsible for images printed as fuzzy, distorted or pixelated due to customer provided artwork.

PROOFING & MATCHING

All print jobs require customer approval of the final art work and job specification sheet. Once an order has been placed, final artwork proofs and a job specification sheet will be sent to customers via email. Customers are responsible for reviewing all details mentioned in the specification sheet, including but not limited to, delivery dates and or production speed, and confirm that all of the customer requirements have been accurately noted. We are not liable for any specifications and requirements beyond what are noted in the final specification sheet. In addition, it is the responsibility of the customer to review the final artwork proof as proofreading is the responsibility of the customer. Due to the multiple ways that files are prepared, unplanned changes can occur. What is shown on the final proof represents what will be printed. We strongly recommend that the proof should be printed out at 100% (1 to 1 scale) to check actual position, spelling, and other design elements. We will not be responsible for any design or spelling issues that are not identified by the customer and communicated to haihuipackaging.com immediately. Upon approval, the design file and job specifications will be forwarded to the production department and printed as is.

 

We are not liable for color matching or ink density on screen proofs approved by the customers. Screen proofs illustrate design layout, text accuracy, image proportion and placement, but not color or density. We will try to match the gradient density of each color in duo-tone. We are not liable for the final appearance of a duo-tone unless the customer orders a color match proof. In addition, application of lamination may effect or change the appearance of the printed colors. We are not liable for the final color appearance of a laminated products.

** CUSTOMER IS RESPONSIBLE FOR PROOF AND LAYOUT APPROVAL PRIOR TO THE PRINTING.

We are NOT LIABLE for errors in a printed product caused by any of the following:

  • Graphics Orientation or Placement and Incorrect Font Usage

  • Spelling, Grammatical and Punctuation Errors

  • Wrong Die Cuts, Slits or Incorrect and Missing Folds

  • Finished Product Size

COLOR ACCURACY AND HARDCOPY PROOFS

We will reproduce color from submitted print-ready files as closely as possible. However, Hai Hui Packaging cannot guarantee color match and color density because of limitations in the printing processes, different properties of various printing surfaces, as well as neigh-boring image ink requirements. The accuracy of color reproductions is guaranteed to be within 90% of the final proof you approved. Please note that Hai Hui Packaging can only guarantee color reproduction for your print-ready files if you order a hardcopy proof for an additional charge. Please note that Hai Hui Packaging is not responsible for color variations between submitted print-ready images and the actual artwork or product they represent.

INDEMNITY

You agree that you shall indemnify and defend and all parties from whom has licensed portions of content, and their directors, officers, and employees, against all claims, liability, damages, costs and expenses, including reasonable legal fees and expenses arising out of or related to (i) your breach of these Terms and Conditions or (ii) any suit, claim, or demand arising from or relating to any text, photograph, image, graphic or other material you incorporated into products that was not part of the standard site content.

ORDER CANCELLATION

You are allowed to cancel your order prior to printing / shipping. However, if your ordered item has been printed / shipped then it cannot be cancelled. Orders may be cancelable during the various production stages but cancellation charges will be applied. Our Customer Service Team will inform you of any cancellation charges.

  1. Orders are placed on-line.

  2. Orders are reworked in our design department.

  3. Orders are sent to the press.

  4. Orders are collected by the shipping firm and shipped.

 

DESIGN ORDERS

Once an order has been placed successfully, No Refunds are issued for any design services orders.

DESIGN FILES

We will only provide design files at (low resolution).  If you would like to purchase higher resolution designed files, please contact info@haihuipackaging.com for a quote.

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At Foshan Hai Hui Packaging Co., Ltd., quality is our mission. No matter what kind of packaging you’re looking for, we’re committed to bringing you exactly what you need, when you need it. Our customers love working with us because we produce high quality products with an exceptionally fast turnaround. Reach out today to get an initial quote and start working together.